EZMaxRequest 1.2.3
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Free Version
Publisher Description
A BETTER WAY TO INITIATE AND TRACK WORK REQUESTS
Great operations and maintenance start with a great community experience. For most organizations, that means a reliable and simple way for community members to initiate work requests, track progress, and interact with technicians.
Usually, initiating a work request means a call, online form submission or email to a service center, where the service center team enters the request information into IBM Maximo®. Once the work order is initiated and assigned, there's typically a number of phone calls, voice-mails and emails – both inbound and outbound—to provide schedule and progress updates, or gather additional information. It’s frustrating for the requestor, and equally so for the service center team.
EZMaxRequest is a full-featured mobile app that streamlines request management by enabling authorized community members to initiate a Maximo work request, upload pictures, communicate with service providers, and enjoy real-time visibility into ongoing progress -- all from an intuitive, secure mobile app that is easily tailored your organization’s specific needs.
EZMaxRequest Key Features
WORK REQUEST INITIATION
EZMaxRequest enables authorized community members to initiate requests accompanied by pictures, mark-ups and descriptions (enabled with voice to text), and enjoy real-time visibility into request status and progress.
REQUEST MANAGEMENT
EZMaxRequest provides a simple to use administrative tool that allows your service center team to easily manage and continuously monitor community work requests. Filter requests, change status, and review and manage requestor information all within an intuitive interface.
CUSTOM FORMS
Design your own custom forms using the integrated form editor tool. EZMaxRequest allows you to specify the types of inputs requesters can fill out and has drag and drop functionality so you can easily organize and re-order your form. Active forms enable requesters to enter work requests directly into your EAM. Additionally, EZMaxRequest saves all form versions allowing you to use the revision history to access prior versions.
PUSH NOTIFICATIONS
Proactively notify requestors of ongoing progress toward resolution, including real-time receipt, technician assignment, and key status changes. Technicians using EZMaxMobile also receive real-time assignment notifications directly to their mobile devices.
CONFIGURABLE UI
Easy to configure forms provide unlimited flexibility to create an end-to-end experience that aligns with your organizational needs, builds community trust and drives user satisfaction.
MAP VIEW
Easily input the service location from a map of selectable locations. Administrators can use their map view to analyze the distribution of work requests across locations, and group technician assignments by proximity.
MAXIMO INTEGRATION
EZMaxRequest integrates seamlessly with Maximo. All requests are subject to the same rules, permissions, validations and workflows that occur in your current service center environment. Requestors only see information that your business rules allow.
CONVERSATIONS
Enable conversations between your team and your community members. Service providers can reach out to requestors to learn more about task specifics. To preserve the dialogue, the entire conversation history is logged to the Maximo work record.
USER AUTHENTICATION
EZMaxRequest employs powerful standards-based authentication, allowing secure sign-up and sign-in through social identity providers such as Google, Facebook, and Amazon via OAuth 2.0, and integration with SSO solutions and enterprise identity providers such as Microsoft Active Directory via SAML 2.0. Users can enable multi-factor authentication (MFA) and receive onetime passcodes to prevent unwanted access.
Dec 18, 2023
Version 1.2.3
- Security fixes
- Minor bug fixes and enhancements
About EZMaxRequest
EZMaxRequest is a free app for iOS published in the Office Suites & Tools list of apps, part of Business.
The company that develops EZMaxRequest is InterPro Solutions, LLC. The latest version released by its developer is 1.2.3.
To install EZMaxRequest on your iOS device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2023-12-18 and was downloaded 1 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the EZMaxRequest as malware if the download link is broken.
How to install EZMaxRequest on your iOS device:
- Click on the Continue To App button on our website. This will redirect you to the App Store.
- Once the EZMaxRequest is shown in the iTunes listing of your iOS device, you can start its download and installation. Tap on the GET button to the right of the app to start downloading it.
- If you are not logged-in the iOS appstore app, you'll be prompted for your your Apple ID and/or password.
- After EZMaxRequest is downloaded, you'll see an INSTALL button to the right. Tap on it to start the actual installation of the iOS app.
- Once installation is finished you can tap on the OPEN button to start it. Its icon will also be added to your device home screen.
